TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS VIA THE LOUD DATA WEBSITE
- GENERAL PROVISIONS
1.1. These Terms and Conditions (the “Terms”) set out the rules for the provision of services by electronic means through the website available at www.louddata.com (the “Website”), and in particular: the types and scope of services provided by electronic means, the conditions for their provision, the conditions for concluding and terminating agreements for the provision of such services, the rights and obligations of Users and of LOUD DATA, as well as the complaint handling procedure.
1.2. LOUD DATA makes the Terms available free of charge through the Website in a form that enables it to be obtained, reproduced, recorded, and printed at any time, both before the conclusion of an agreement for the provision of services by electronic means and during its term.
1.3. Commencing use of the services provided within the Website shall be tantamount to having read and accepted the content of these Terms. Every User is obliged to comply with the provisions of these Terms from the moment they begin using the Website.
1.4. Use of the Website is voluntary and, as a general rule, free of charge. In its current form, the Website is informational and promotional in nature and is not intended for the conclusion of paid agreements or for making online payments.
- DEFINITIONS
2.1. The terms used in these Terms shall have the following meanings:
2.1.1. LOUD DATA – LOUD DATA sp. z o.o. (a Polish limited liability company) with its registered office in Warsaw, at ul. Dywizjonu 303 149B lok. 52, 01-471 Warsaw, Poland, entered into the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under number 0001002233, holding statistical number (REGON) 52365836400000, tax identification number (NIP) 5252931025, e-mail address hello@louddata.com, acting as the service provider providing services by electronic means through the Website and as the administrator of the Website.
2.1.2. Website – the website operated by LOUD DATA, available at www.louddata.com, together with its subpages (including, among others, the blog, service descriptions, case studies, FAQ, and contact form).
2.1.3. User – a natural person, a legal entity, or an organizational unit without legal personality to which the law grants legal capacity, using the Website or the services provided by electronic means.
2.1.4. Consumer – a natural person entering into an agreement with LOUD DATA that is not directly related to that person’s business or professional activity.
2.1.5. Entrepreneur with consumer rights (Przedsiębiorca na prawach konsumenta) – a natural person conducting sole-proprietorship business activity who enters into an agreement directly related to that business activity, where it follows from the content of that agreement that it is not of a professional nature for that person.
2.1.6. Service provided by electronic means – a service rendered without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the User, sent and received by means of electronic data-processing equipment and telecommunications networks.
2.1.7. Newsletter – a free-of-charge service consisting of the periodic sending by LOUD DATA, to the e-mail address provided by the User, of commercial, marketing, or informational content, provided on the basis of the User’s consent.
2.1.8. Contact Form – an interactive form available on the Website enabling the User to send a message or inquiry to LOUD DATA.
2.1.9. Commercial information – any information intended, directly or indirectly, to promote the goods, services, or image of LOUD DATA.
2.1.10. ICT system – a set of cooperating IT devices and software ensuring the processing, storage, sending, and receiving of data via telecommunications networks.
2.1.11. Agreement – an agreement for the provision of services by electronic means concluded between LOUD DATA and a User on the terms set out in these Terms.
2.1.12. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
2.1.13. Terms – this document.
- IDENTIFICATION DATA OF LOUD DATA
3.1. The operator of the Website and the service provider within the meaning of the Act on Providing Services by Electronic Means is LOUD DATA.
3.2. Users may contact LOUD DATA in all matters relating to the operation of the Website, in particular by e-mail at hello@louddata.com or in writing to LOUD DATA’s registered office address.
3.3. Contacting LOUD DATA by electronic means is free of charge other than the cost of the connection or data transmission charged by the User’s telecommunications service provider, in accordance with that provider’s tariff.
- TYPE AND SCOPE OF SERVICES PROVIDED BY ELECTRONIC MEANS
4.1. Through the Website, LOUD DATA provides the following services to Users by electronic means, free of charge:
4.1.1. provision of content – enabling browsing and reading of the informational content posted on the Website, including descriptions of LOUD DATA’s services, blog articles, case study materials, and answers in the FAQ section;
4.1.2. Contact Form – enabling the User to send an inquiry or message to LOUD DATA and to receive a reply;
4.1.3. Newsletter – sending commercial, marketing, or informational content to the e-mail address provided, provided that the User has given separate consent thereto;
4.1.4. supporting services, including mechanisms ensuring the proper functioning of the Website, as well as cookies and similar technologies, on the terms described in the Privacy Policy.
4.2. The services listed in section 4.1 are provided free of charge and are informational and promotional in nature.
4.3. The Website serves as a showcase for LOUD DATA’s business activity. LOUD DATA’s detailed services in the areas of data analytics, artificial intelligence, machine learning, cloud engineering, and related services, presented on the Website solely for informational purposes, are the subject of separate agreements concluded individually outside the Website and are not covered by these Terms. Information about such services posted on the Website does not constitute an offer within the meaning of the applicable law, but an invitation to enter into an agreement.
4.4. LOUD DATA may introduce new services at any time, as well as modify or withdraw existing services, while respecting the vested rights of Users.
- TECHNICAL REQUIREMENTS FOR USING THE WEBSITE
5.1. Proper use of the Website requires meeting the following minimum technical requirements: 5.1.1. an end device (computer, tablet, phone) with access to the Internet;
5.1.2. a current version of a web browser supporting the HTML5 and CSS3 standards and the JavaScript language;
5.1.3. JavaScript and cookies enabled (among other things, to support the operation of forms);
5.1.4. in the case of the Contact Form and the Newsletter – an active, correctly configured e-mail account.
5.2. LOUD DATA shall not be liable for the improper functioning of the Website resulting from the User’s failure to meet the technical requirements set out in section 5.1.
5.3. LOUD DATA advises that the use of services provided by electronic means involves the typical risks associated with the transmission of data over the Internet (including the risk of malicious software, phishing, and unauthorized access to data). In order to reduce these risks, Users should use up-to-date security software.
5.4. It is prohibited for Users to provide content of an unlawful nature.
- RULES OF USING THE WEBSITE AND THE RIGHTS AND OBLIGATIONS OF THE USER
6.1. The User is entitled to use the Website and the services made available on it in accordance with their intended purpose, the applicable law, these Terms, good practice, and the principles of social conduct.
6.2. The User shall have the right, in particular, to:
6.2.1. use, free of charge, the content made available on the Website for their own personal use;
6.2.2. contact LOUD DATA through the communication channels made available;
6.2.3. discontinue using the services at any time, including unsubscribing from the Newsletter;
6.2.4. file a complaint on the terms set out in section 12;
6.2.5. exercise the rights arising from the personal data protection laws, as described in the Privacy Policy.
6.3. The User shall be obliged to:
6.3.1. use the Website in a manner that does not disrupt its functioning, in particular without interfering with its content, structure, or technical mechanisms;
6.3.2. refrain from sending or posting unsolicited commercial information (spam) on the Website;
6.3.3. refrain from providing content of an unlawful nature, including content infringing the rights or personal interests of third parties, or content that is offensive, vulgar, or unlawful;
6.3.4. provide data consistent with the actual facts to the extent necessary to use the services (e.g., in the Contact Form) and not infringe the rights of third parties when providing their data;
6.3.5. use the Website in a manner consistent with the law, these Terms, and the principles of social conduct.
6.4. LOUD DATA is entitled to block access to the Website or to specific functionalities thereof for a User who violates these Terms or the applicable law, following – where possible and reasonable – a prior request to cease the violations.
- CONDITIONS FOR CONCLUDING AND TERMINATING AGREEMENTS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS
7.1. The agreement for the provision of the service consisting in making the Website’s content available is concluded at the moment the User begins using the Website (entering the site) and is a one-off, free-of-charge agreement. This agreement terminates at the moment the User stops using the Website (leaving the site), without the need to submit any additional statements.
7.2. The agreement for the provision of the Contact Form service is concluded at the moment the User begins using the form (filling in the fields) and is a one-off agreement. The agreement terminates at the moment the message is sent or at the moment the User stops using the form.
7.3. Use of the Contact Form is conditional upon providing the data marked as mandatory and reading the information on the processing of personal data. Giving consent to receive marketing information is voluntary and is not a condition for receiving a reply to the inquiry.
7.4. The agreement for the provision of the Newsletter service is concluded at the moment of the User’s effective subscription. Subscription is effected by providing an e-mail address, giving consent to receive the Newsletter, and — where a double opt-in mechanism is used — confirming the subscription by clicking the activation link sent to the e-mail address provided. The Newsletter agreement is concluded for an indefinite period.
7.5. The User may, at any time and without stating a reason, terminate the Newsletter agreement (with immediate effect) by clicking the unsubscribe link (“unsubscribe”) included in every Newsletter message, or by sending an appropriate request to hello@louddata.com. Termination of the Newsletter agreement shall be tantamount to withdrawal of consent to receive it.
7.6. LOUD DATA may terminate the agreement for the provision of services by electronic means or refuse to continue providing them if the User violates these Terms or the applicable law, as well as for important technical or organizational reasons, while respecting the rights of a User who is a Consumer.
7.7. The User’s exercise of the right to terminate the agreement or withdraw consent shall not affect the lawfulness of the processing and of the services performed before the termination of the agreement or the withdrawal of consent.
- RIGHTS AND OBLIGATIONS OF LOUD DATA
8.1. LOUD DATA undertakes to provide the services by electronic means with due care and to take measures aimed at ensuring the proper and, as far as possible, uninterrupted functioning of the Website.
8.2. LOUD DATA ensures that the ICT system operates in a manner that allows the User to discontinue, free of charge, the use of a service provided by electronic means at any time, in accordance with the Act on Providing Services by Electronic Means.
8.3. LOUD DATA shall have the right to:
8.3.1. temporarily suspend the availability of the Website or part thereof in connection with maintenance, upgrade, or update works;
8.3.2. change the scope, form, and functionality of the Website and of the services provided, while respecting the vested rights of Users;
8.3.3. post advertising content and commercial information on the Website concerning its own services and the services of cooperating entities.
8.4. LOUD DATA makes every effort to ensure that the information presented on the Website is current and reliable; however, due to its informational nature, LOUD DATA does not guarantee its completeness or its fitness for the User’s specific purposes.
- LIABILITY OF LOUD DATA
9.1. LOUD DATA shall be liable for the non-performance or improper performance of the services provided by electronic means on the terms set out in the generally applicable provisions of law, taking into account the provisions of this section.
9.2. The content posted on the Website (articles, service descriptions, case studies, FAQ materials) is for informational and educational purposes only. It does not constitute advice, a recommendation, or a binding opinion, and may not be treated as a basis for business, investment, or other decisions — the User makes any such decisions at their own risk.
9.3. LOUD DATA shall not be liable for:
9.3.1. damage resulting from the use of the Website in a manner inconsistent with these Terms or the applicable law;
9.3.2. interruptions in the availability of the Website caused by force majeure, failures beyond LOUD DATA’s control, actions of third parties, or necessary technical works;
9.3.3. the consequences of the User’s use of devices or software that do not meet the technical requirements set out in section 5.1;
9.3.4. the content of external websites to which links may be provided on the Website and which are not managed by LOUD DATA.
9.4. With respect to Users who are neither Consumers nor Entrepreneurs with consumer rights (i.e., in B2B relationships), to the extent permitted by law, LOUD DATA’s liability for the provision of free-of-charge services by electronic means shall be limited to cases of wilful misconduct and shall exclude indirect damage and lost profits.
9.5. The limitations and exclusions of liability set out in sections 9.3-9.4 shall not apply to Consumers or Entrepreneurs with consumer rights to the extent that they would violate mandatory provisions of law protecting such persons.
- INTELLECTUAL PROPERTY RIGHTS
10.1. The Website and its elements, including in particular the texts, graphics, logotypes, trademarks, the layout and composition of the pages, photographs, and audiovisual materials, are subject to the exclusive rights of LOUD DATA or of entities with which LOUD DATA cooperates, and are protected under the law.
10.2. Use of the Website does not entail the acquisition by the User of any rights to the works or other intangible assets posted on the Website. The User may use such materials solely within the scope of permitted personal use.
10.3. Any copying, reproduction, distribution, or other use of the Website’s content beyond the scope of permitted use requires the prior written consent of LOUD DATA.
- PROTECTION OF PERSONAL DATA AND PRIVACY
11.1. The controller of the personal data of Users processed in connection with the use of the Website is LOUD DATA.
11.2. Personal data are processed in accordance with the GDPR and the Personal Data Protection Act, for the purposes and to the extent necessary to provide the services by electronic means, to handle inquiries submitted via the Contact Form, to send the Newsletter (on the basis of consent), and for purposes arising from LOUD DATA’s legitimate interests.
11.3. Detailed information regarding the processing of personal data, including the legal bases for processing, data retention periods, the rights of data subjects (including, among others, the rights of access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent), as well as the rules for the use of cookies, is set out in the Privacy and Cookies Policy available at privacy policy.
11.4. The provision of personal data is voluntary but necessary to use certain services (e.g., to send a message via the Contact Form or to subscribe to the Newsletter).
- COMPLAINT HANDLING PROCEDURE
12.1. The User has the right to file a complaint in matters relating to the operation of the Website and the provision of services by electronic means.
12.2. A complaint may be filed:
12.2.1. by electronic means to the address: hello@louddata.com; or
12.2.2. in writing to LOUD DATA’s registered office address: ul. Dywizjonu 303 149B lok. 52, 01-471 Warsaw, Poland.
12.3. The complaint should include at least: identification of the User (first and last name or company name, and address, including an e-mail address enabling contact), a description of the issues raised, and — where possible — the expected manner of resolving the complaint. The absence of some of this information shall not prevent the complaint from being considered, provided that the User and the substance of the matter can be identified.
12.4. LOUD DATA shall consider the complaint and respond to it within 14 days of its receipt.
12.5. Using the complaint procedure is voluntary and does not exclude or limit the User’s right to pursue claims through court proceedings.
- OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
13.1. The Consumer has the option of using out-of-court methods of handling complaints and pursuing claims. The use of such methods is voluntary and is possible only with the consent of both parties to the dispute.
13.2. In particular, the Consumer may make use of the following options:
13.2.1. applying to the standing amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, with a request to resolve the dispute arising from the agreement concluded;
13.2.2. applying to the Provincial Inspector of Trade Inspection with a request to initiate mediation proceedings for the amicable resolution of the dispute;
13.2.3. using the free assistance of the county (municipal) consumer ombudsman or of a social organization whose statutory tasks include consumer protection (including, among others, the Consumer Federation);
13.2.4. in cross-border matters within the EU – using the assistance of the European Consumer Centre (the ECC-Net network).
13.3. Detailed information on out-of-court methods of handling complaints and pursuing claims, and the rules for accessing these procedures, is available at the offices and on the websites of the county (municipal) consumer ombudsmen, the Provincial Inspectorates of Trade Inspection, and the Office of Competition and Consumer Protection (UOKiK).
13.4. The Financial Ombudsman (Rzecznik Finansowy) and the out-of-court proceedings conducted before the Financial Ombudsman concern disputes with financial market entities (e.g., banks, insurers) and do not apply to the services provided by LOUD DATA, which is not a financial market entity.
- FINAL PROVISIONS
14.1. The governing law for these Terms and for the agreements for the provision of services by electronic means is Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded to them under the mandatory provisions of the law of the country of their habitual residence.
14.2. Any disputes arising from the use of the Website: (a) involving a Consumer or an Entrepreneur with consumer rights shall be resolved by the common courts having jurisdiction in accordance with the provisions of the Polish Code of Civil Procedure; (b) involving other Users (entities that are not consumers) shall be resolved by the common court having jurisdiction over the registered office of LOUD DATA.
14.3. LOUD DATA reserves the right to amend these Terms for important reasons, in particular: changes in the law, changes in the scope or manner of providing the services, or technical, organizational, or security considerations. LOUD DATA will notify Users of any amendment to these Terms by publishing the amended content on the Website, and, with respect to services of a continuing nature (e.g., the Newsletter), additionally in a manner enabling the User to become acquainted with the amendment in advance.
14.4. Agreements of a continuing nature shall be governed by the version of these Terms in force at the time of their conclusion, unless the User accepts the amended Terms. If the User does not accept the amendments, the User may terminate the agreement with immediate effect. Amendments to these Terms shall not affect the vested rights of Users.
14.5. If any provision of these Terms should prove to be invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions. In place of the invalid provision, the provision of law that is closest in purpose to the invalid provision shall apply.
14.6. These Terms shall enter into force on 15.07.2026.